How we use your information
Last updated: 17 September 2026
Who we are
This notice covers thrivology.co.uk and enquiries about Thrivology Executive Coaching. Thrivology Executive Coaching is a division of Thrivology Limited, a company registered in England & Wales (company no. 13215559).
Thrivology Limited is the data controller for the information described here, and is registered with the Information Commissioner's Office (ICO) under registration number ZB254139.
For anything about this notice or your information, email hello@thrivology.co.uk.
What this notice covers
This notice explains how we handle information when you contact us, book a call, or visit the website. If your institution goes on to work with us, the students taking part receive a separate privacy notice covering coaching sessions, DISC assessments and outcome measures before delivery begins.
What we collect
- When you email us: your name, email address, job title and institution if you include them, and whatever you choose to write.
- When you book a call: the details you enter into our booking form, such as your name, email address, institution and any notes about your enquiry, plus the date and time you choose.
- When you visit the website: our web host keeps standard server logs, which include IP addresses, browser type and the pages requested. We use them to keep the site secure and working.
We do not ask for, and do not want, sensitive information such as health details through the website or booking form.
Why we use it, and our lawful basis
We use your information only to respond to your enquiry, arrange and hold the call you booked, and follow up on a possible coaching pilot with your institution.
Our lawful basis is legitimate interests: responding to business enquiries and discussing a service your institution has shown interest in. Where the conversation moves towards an agreement, we also rely on taking steps at your institution's request before entering into a contract.
If we contacted you first
We sometimes write to named staff at business schools, such as heads of careers or programme directors, about a pilot. In that case we used your name, role and work contact details from public professional sources, such as your institution's website or your LinkedIn profile.
We do this on the basis of legitimate interests, because the service is relevant to your role. You can tell us to stop at any time by replying to our message or emailing hello@thrivology.co.uk, and we will not contact you again.
Who else handles your information
We use a small number of trusted providers to run our business. They process information on our behalf and only as needed to provide their service:
| Provider | What they do for us |
|---|---|
| Google Workspace (Google) | Email and business documents |
| Calendly | Booking and scheduling calls |
| Hostinger | Website hosting and server logs |
Some of these providers may process information outside the UK. Where they do, the transfer is protected by safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum. We do not sell your information or share it for marketing.
Cookies
This website does not use advertising or tracking cookies. If you use the light or dark mode switch, your choice is stored in your own browser so the site remembers it; it is not sent to us.
Our booking page is run by Calendly. When you open it, Calendly's own cookie and privacy policies apply.
How long we keep it
- Enquiries that do not lead to work: deleted within 24 months of our last contact.
- Enquiries that lead to a contract: kept for the length of the contract and six years afterwards, for legal and accounting purposes.
- Booking records: held in Calendly for as long as our account needs them to manage bookings, and deleted in line with the periods above.
- Server logs: kept by our web host for a limited period set by the host.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use it
- object to us using it, including for any follow-up contact
- ask for your information in a portable format, where that applies
To use any of these rights, email hello@thrivology.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We will update this notice if the way we handle information changes. The date at the top shows when it was last revised.